Expert training for healthcare, with emphasis on the diagnostic laboratory.

Certificate Program: Lean Facilitator for Healthcare

Certificate Program: Lean Facilitator for Healthcare

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37 Contact Hours ($1,295.00): Estimated Course Completion: 8 Weeks

Greetings and Welcome to Lean Facilitator Certificate Program for Healthcare!

Through this certificate program, you will learn the skills required to serve as a Lean Facilitator in the healthcare environment. The Lean method addresses all aspects of organizational performance–its culture, its people and its processes. In this course you will learn to embody Lean culture, train and develop Lean practitioners, and work with teams to optimize work and how it is performed. So, what is a the role of a facilitator? The role of facilitator is to develop, lead and mentor Lean teams as they establish or enhance an organizational Lean foundation. The facilitator works with leadership to set up an environment conducive to solving problems, collecting and evaluating data, eliminating waste and producing value. The principles, concepts and methods covered in this course will prepare you to support a culture of process excellence.

The Learning Objectives for this program include the following:

Introduction to Lean
Explain the principles, methodology and tools of LEAN-to specific healthcare work processes
Translate the difference between value-add and non-value-add activities (waste)
Interpret how to execute a process redesign effort and design a waste-free process
Lean Management
Interpret the principles of Lean to foster the development of a healthcare-specific improvement strategy, philosophy, method and tool set
Explain the standard leadership practices necessary to drive Lean management
Translate the lessons and methods from past quality experts to the current environment
5S Workplace Organization
Describe a 5S event in the workplace that requires planning, preparation and leadership oversight
Demonstrate a 5 S plan to clean, organize and remove clutter by the assistance of all employees
Discuss a weekly 5S checklist to sustain the effort
Review an auditing process to ensure 5 S compliance
Observation: Go and See and Ask Why
Identify processes with the potential for defects
Describe types of waste applicable to healthcare
Explain how the 4 rules of work design effectively translate into healthcare process improvements
Outline activities to conduct a “go and see observation event”
Value Stream Mapping
Summarize wasteful activities in a current state map
Estimate the origin of non-value-added activities within the workflow
Describe redesign ideas for a future state map to contain only value add processes
A3 Problem Solving
Follow A 3 background/logic
Evaluate/interpret each A 3 Element
Formulate an A 3, – organize each element of an A 3 diagram for your project
Kaizen Events
Describe the meaning, process and application of a Kaizen event
Explain the Lean tools used
Demonstrate the process steps of a Kaizen Event

We will use the following book throughout this course: The New Lean Healthcare Pocket Guide XL – Tools for the Elimination of Waste in Hospitals, Clinics and Other Healthcare Facilities.  Click here to review the book.

Virtual Group Instruction Available as a part of this course.

We provide live virtual classrooms to assist teams explore lessons in depth and apply the concepts to their live environment. The virtual classrooms includes weekly sessions with the instructor intended to allow teams to ask questions regarding the content, share lessons learned with other learners and brainstorm direction for change.

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