37 Contact Hours ($1,295.00): Estimated Course Completion: 8 Weeks/Online/Learn at your own pace

Greetings and Welcome to Lean Practitioner Certificate Program for Healthcare!

The Course Description

In this online certificate program, you will learn the skills to serve as a Lean Practitioner in the healthcare environment. As a Lean Practitioner, you will understand the principles, methods and techniques of the Toyota Production System applied to healthcare. In this role, you will learn how to develop, educate and mentor Lean teams to establish or enhance an organizational Lean foundation. The practitioner works with leadership to set up an environment of solving problems, collecting and evaluating data, eliminating waste and producing value. The goal of the Lean Practitioner is to assist the organization optimize workflow and redesign wasteful processes. You will be a critical part of the team by understanding the path to cost savings by including culture, people and processes.

Program Content

This program of 7 modules include the following:

• Several Instructional video presentations
• Quiz- (7) One quiz in each module
• (3) Reflection points to encourage critical thinking
• Course Project -7 assignments: You will learn how to apply lessons learned to identify and eliminate a defect from reoccurring.

Learning Objectives

1. Introduction to Lean
   Explain the principles, methodology and tools of LEAN-to specific healthcare work processes
   Translate the difference between value-add and non-value-add activities (waste)
   Interpret how to execute a process redesign effort and design a waste-free process
   2. Lean Management
   Interpret the principles of Lean to foster the development of a healthcare-specific improvement strategy, philosophy, method and tool set
   Explain the standard leadership practices necessary to drive Lean management
   Translate the lessons and methods from past quality experts to the current environment
   3. 5S Workplace Organization
   Describe a 5S event in the workplace that requires planning, preparation and leadership oversight
   Demonstrate a 5 S plan to clean, organize and remove clutter by the assistance of all employees
   Discuss a weekly 5S checklist to sustain the effort
   Review an auditing process to ensure 5 S compliance
   4. Observation: Go and See and Ask Why
   Identify processes with the potential for defects
   Describe types of waste applicable to healthcare
   Explain how the 4 rules of work design effectively translate into healthcare process improvements
   Outline activities to conduct a “go and see observation event”
   5. Value Stream Mapping
   Summarize wasteful activities in a current state map
   Estimate the origin of non-value-added activities within the workflow
   Describe redesign ideas for a future state map to contain only value add processes
   6. A3 Problem Solving
   Follow A 3 background/logic
   Evaluate/interpret each A 3 Element
   Formulate an A 3, – organize each element of an A 3 diagram for your project
   7. Kaizen Events
   Describe the meaning, process and application of a Kaizen event
   Explain the Lean tools used
   Demonstrate the process steps of a Kaizen Event

Course Text Book

We will use the following book throughout this course: The New Lean Healthcare Pocket Guide XL – Tools for the Elimination of Waste in Hospitals, Clinics and Other Healthcare Facilities.  Click here to review the book.

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Virtual Group Instruction Available as a part of this course.

We provide live virtual classrooms to assist teams explore lessons in depth and apply the concepts to their live environment. The virtual classrooms includes weekly sessions with the instructor intended to allow teams to ask questions regarding the content, share lessons learned with other learners and brainstorm direction for change.