Expert training for healthcare, with emphasis on the diagnostic laboratory.

Certificate Program: Lean Facilitator for the Diagnostic Laboratory

Certificate Program: Lean Facilitator for the Diagnostic Laboratory

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37 Contact hours ($1,295.00) Estimated Course Completion: 8 Weeks

Greetings and Welcome to the Lean Facilitator Certificate Program for the Diagnostic Laboratory!

Through this certificate program, you will learn the skills required to serve as a Lean Facilitator in the diagnostic laboratory environment.

The Lean method addresses all aspects of organizational performance–its culture, its people and its processes. In this course you will learn to embody Lean culture, train and develop Lean practitioners, and work with teams to optimize work and how it is performed. The role of facilitator is to develop, lead and mentor Lean teams as they establish or enhance an organizational Lean foundation. The facilitator works with leadership to set up an environment conducive to solving problems, collecting and evaluating data, eliminating waste and producing value. The principles, concepts and methods covered in this course will prepare you to support a culture of process excellence in a diagnostic laboratory.

We will use the following book throughout this course: The New Lean Healthcare Pocket Guide XL – Tools for the Elimination of Waste in Hospitals, Clinics and Other Healthcare Facilities. Click here to review the book:



  • The Learning Objectives for this program include the following:
  1. Introduction to Lean
    • Explain the principles, methodology and tools of LEAN-to specific healthcare work processes
    • Translate the difference between value-add and non-value-add activities (waste)
    • Interpret how to execute a process redesign effort and design a waste-free process
  2. Lean Management
    • Interpret the principles of Lean to foster the development of a laboratory-specific improvement strategy, philosophy, method and tool set
    • Explain the standard leadership practices necessary to drive Lean management
    • Translate the lessons and methods from past quality experts to the current environment
  3. 5S Workplace Organization
    • Describe a 5S event in the workplace that requires planning, preparation and leadership oversite
    • Demonstrate a 5 S plan to clean, organize and remove clutter by the assistance of all employees
    • Discuss a weekly 5S checklist to sustain the effort
    • Review an auditing process to ensure 5 S compliance
  4. Observation: Go and See and Ask Why
    • Identify processes with the potential for defects
    • Describe types of waste applicable to healthcare
    • Explain how the 4 rules of work design effectively translate into healthcare process improvements
    • Outline activities to conduct a “go and see observation event”
  5. Value Stream Mapping
    • Summarize wasteful activities in a current state map
    • Estimate the origin of non-value-added activities within the workflow
    • Describe redesign ideas for a future state map to contain only value add processes
  6. A3 Problem Solving
    • Follow A 3 background/logic
    • Evaluate/interpret each A 3 Element
    • Formulate an A 3, – organize each element of an A 3 diagram for your lab
  7. Kaizen Events
    • Describe the meaning, process and application of a Kaizen event
    • Explain the Lean tools used
    • Demonstrate the process steps of a Kaizen Event
  • Though this course you will learn techniques and skills that will qualify you to assist your organization systematically eliminate waste and produce value. This Facilitator Certificate program includes the following required activities:
    • Several instructional videos
    • Quiz – (6) One quiz in each module
    • (3) Reflection points to encourage critical thinking
    • (6) Assignments

Virtual Group Instruction Available as a part of this course.

We provide live virtual classrooms to assist teams explore lessons in depth and apply the concepts to their live environment. The virtual classrooms includes weekly sessions with the instructor intended to allow teams to ask questions regarding the content, share lessons learned with other learners and brainstorm direction for change.

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