Certificate Program

It is common for teams to start an improvement effort by discussing what needs to be done before they fully understand what is happening–the A3 method ensures that finding solutions is done in a way that ensures the real problems are the ones that are solved.  Once the current condition has been described and understood, […]

Once the process has been diagrammed and measured, a true analysis of wasteful conditions and their causes is possible.  Since knowledge is the fundamental prerequisite of creativity, the solutions that arise from a thorough current state analysis are more likely to remove those undesirable conditions. This unit will explore “trouble bubbles” and their causes and

After the solutions identified in the future state map have been implemented, and their effect of process performance analyzed, the task of optimizing the process continues with a  future state map.  Using Lean tools, the ideal state can be explored and metrics estimated.  This exercise provides leadership with the data they need to make necessary

VSM Introduction from Laboratory Learning Solutions on Vimeo. Value Stream Mapping (VSM) is a Lean concept, tool and method for visualizing and analyzing a process. In order to ensure that the current state is fully known, it is important to complete a value stream map before making change. The value stream mapping exercise involves creating

Observation: The 4 Rules LFH from Laboratory Learning Solutions on Vimeo. The 4 rules of work design illustrate an improvement strategy to identify waste and inefficiency within the current condition and work toward an improved condition. The rules translated into healthcare work processes are as follows: Rule 1: Healthcare translation: The time, location and number of patients

Observation: Conducting the Event LFH from Laboratory Learning Solutions on Vimeo. We discuss conducting an observation in the area of focus to follow a unit of work through the process and gain an understanding of the process details. This could be a chart, patient, X-ray or a file. The steps are as follows: Schedule a