References and Further Reading-Observation
1. Spear, Steven, and H. Kent Bowen. “Decoding the DNA of the Toyota Production System.” Harvard Business Review 77, no. 5 (September–October 1999): 96–106. 2. James L. Bossert, Grace L. Duffy, R. Dan Reid and James J. Rooney. Quality Society for Quality Glossary. (2018) 3. Liker JK. The Toyota Way: 14 Management Principles From the World’s Greatest […]
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