Expert training for healthcare, with emphasis on the diagnostic laboratory.

Fast Track: Observation: Go, See and Ask “Why?”


3.0 Contact hours In this course, you will learn how to conduct an observation in the area of focus and understand how to follow a unit of work through the process in order to gain an understanding of the the origin, reason, handoffs and path of a defect. “Go and see” event allows us to understand actual value-add activities in comparison to wasteful defective processes.

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Observation in the laboratory is a “go and see“ observation event that allows us to understand the actual value-add laboratory processes in comparison to wasteful defective processes. In this online course, we will learn the skill to plan, prepare, schedule and execute an observation event to “go and see” the actual process to understand how and where defects originate. We will discuss the types of waste in the laboratory, brainstorm process improvements and understand how to apply the 4 rules of work design to effectively translate wasteful processes into value-add by the application of the scientific method of problem-solving. An assignment is not required as a part of this course.

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